Last updated: September 23, 2026
Store: Circus de Banana
Website: circusdebanana.com
Operated by: Peakcap LLC
We want your greeting cards to arrive as ordered. This policy explains cancellations, returns, and refunds for purchases from our website. Your rights under applicable consumer law still apply.
Standard, non-personalized cards
You may request a return within 30 days after delivery. Cards must be unused, in their original condition, and packaged so they are protected in transit. To start a return, email [customer service email] with your order number. Please wait for return instructions before mailing anything back.
For a change-of-mind return, you are responsible for return shipping costs, except where applicable law requires otherwise. We will refund the price of eligible returned cards to the original payment method after receiving and inspecting them. Original shipping charges are refunded where required by applicable law; otherwise, they are not refunded for change-of-mind returns. We cannot accept a return sent to us without first contacting us.
Personalized cards
You may cancel or change a personalized card order before production begins by emailing [customer service email] with your order number. Once production has begun, personalized cards cannot be canceled or returned because you changed your mind. We will still help if the card is damaged, defective, or different from what you approved or ordered. This does not limit any rights you have under applicable law.
Please check names, dates, spelling, addresses, and personalized messages before submitting your order. If you spot an error, contact us right away. We will try to correct it if production has not started.
Damaged, defective, or incorrect orders
If an item arrives damaged, defective, or different from what you ordered, contact [customer service email] as soon as possible. Include your order number, a description of the problem, and photos if available. We will review the issue and offer a suitable remedy, such as a replacement or refund, as required by applicable law. If we ask you to return the item because of our error or a defect, we will provide return instructions and cover reasonable return shipping costs.
Shipping delays and undelivered orders
If we cannot ship within the timeframe promised at checkout, we will contact you about the delay and offer the choice required by applicable law, including cancellation and a refund where applicable. If your order has not arrived, email us with your order number so we can check the shipment and help resolve it. Please ensure the shipping address you enter at checkout is correct.
Refund timing
Once a refund is approved, we will issue it to your original payment method. Processing times vary by payment provider and bank. For eligible returns, we may wait until we receive the item or proof that it was sent back, where the law permits. Any legally required refund deadline takes priority.
International orders
Customers in some locations have additional cancellation or return rights. For example, qualifying consumers in the EU generally have a 14-day withdrawal right for ordinary online goods, subject to exceptions that may apply to goods made to their specifications or clearly personalized. This policy does not take away rights that apply to you locally. Contact us if you have a question about your order or your local rights.
Contact and return instructions
Peakcap LLC
Store: Circus de Banana
Email: circusdebanana@gmail.com
Return address: Provided when your return is authorized
